The past week...

Wednesday, December 03, 2008
I wake up and my "premium" channels, along with most channels above 80-something, aren't working. Nothing but a black screen. I call tech support, and receive a very polite woman with an Indian accent (I believe Ive just been outsourced). Tech support cant help me and schedule a service call for Monday, December 08, 2008 between 11am-2pm. I just love how I have to stop everything, in the middle of the day, and sit at home awaiting a tech to arrive.

Saturday, December 06, 2008
Nothing has changed, everything is still crap. I go out, return around 8pm, and everything is working. Cool. It fixed itself.... what does Comcast needs techs for?! What do you have to say now Bill Slowsky?!

Sunday, December 07, 2008
Everything is still working. Its a Miracle. About 7:30 pm I receive a tech call inquiring about the status of my problem. My first mistake, I actually tell the truth. He cancels my appointment. He also explains he is the "next step up" from regular tech support, made some changes to the settings of my account, and this problem shouldnt reoccur.

Monday, December 08, 2008
Awake around 0730 hrs. My Internet is down. I call tech support first thing in the morning, and an automated message advises me there is a problem in my area, and there is no need to talk to support, as they're aware of the problem and are diligently working on repairs. Ok...

I go on about my day and return home in the evening. When I return home, not only is my Internet out, but once again my "premium" channels aren't working. I shouldn't be surprised.

I make the call, first speaking with Internet tech support. I'm advised most people in my area have had their Internet service re-established, and mine should return within a few hours. I'm then transferred to cable television tech support. I go through the whole song and dance.. turn everything off, unplug it, they send out the special magical signal, and everything should be fine. Its not. I'm told the signal could still be downloading to my cable box, and everything should be up in "35 minutes". We shall see about this.

I then ask to be transferred to the billing department. I explain that I shouldn't be paying for a service which they're unable to provide, they discount my bill $25 for the past week. I ask if I should call back in a few days if everything still isn't working for further discounts, and Billing Expert is quite sure everything will work itself out...

Tuesday, December 9, 2008 0730 hrs
No change. Channels still aren't working, still no Internet. I'm going out for the day, if its still out when I get home, Ill call.... again.