or "be persistent"
I cant find any movie I want to watch on my 700-something number of channels so I decide to order an "on demand" movie from one of the "premium" channels in which I subscribe.
I find one which peaks my interest, Charlie Wilson's War.
A few clicks away, and begins my own war. A frustrating fight to watch this movie.
The movie begins. No sound. I stop, restart. Still, no sound. I do this about two dozen times in a 45 minute period starting around 9:30 pm. After failing numerous times, and getting error messages such as ERR-5 and ERR-368279, I win my war. My movie starts, with sound.
Damn, now due to this blog I have to rewind the first 5 minutes...
Friday, December 12, 2008
Thursday, December 11, 2008
the call
and I was just thinking.. "hmm, they didnt call me yet to try to cancel my appointment"
Sure enough, right at 9pm, I get the call inquiring about my problem. I explain that while its working right now, im NOT going through what I went through earlier this week, and I wish to retain my appointment until I advise further.
Sure enough, right at 9pm, I get the call inquiring about my problem. I explain that while its working right now, im NOT going through what I went through earlier this week, and I wish to retain my appointment until I advise further.
Wednesday, December 10, 2008
Spontaneous Rejuvenation
And now everything is working. Im actually receiving all the channels im paying for, and internet services have been repaired. Im skeptical.
Komcast is Kaput!
Moments ago, services are 100% out of order. Not a single channel, cable box wont show the time, no internet. No different than if I manually unplugged the wires myself. Joy.
Tuesday, December 9, 2008
7:30pm - services still out
I return home, services still don't work.
I call tech support, first speaking with cable television support. Upon request I unplug the box for 15.352 seconds, reconnect, then wait for everything to magically fix itself. No change. They want to schedule a service call for Friday, 3 days from now. I explain how this is unacceptable, as the tech who called on the evening of Sunday, 12/7 shouldn't have cancelled my appointment. I authoritatively request a tech respond within 24 hours. No dice. The soonest available appointment is on Friday, 12/12/2008 between 2pm and 5pm. Great. Just how I love to spend my Friday afternoons.
I get transferred to Internet tech support. Same song and dance. Unplug everything. Magical signal gets sent. Everything should be fine. SURPRISE! No change. I'm advised the same problem shall be addressed on the 12/12 service call.
I call tech support, first speaking with cable television support. Upon request I unplug the box for 15.352 seconds, reconnect, then wait for everything to magically fix itself. No change. They want to schedule a service call for Friday, 3 days from now. I explain how this is unacceptable, as the tech who called on the evening of Sunday, 12/7 shouldn't have cancelled my appointment. I authoritatively request a tech respond within 24 hours. No dice. The soonest available appointment is on Friday, 12/12/2008 between 2pm and 5pm. Great. Just how I love to spend my Friday afternoons.
I get transferred to Internet tech support. Same song and dance. Unplug everything. Magical signal gets sent. Everything should be fine. SURPRISE! No change. I'm advised the same problem shall be addressed on the 12/12 service call.
The past week...
Wednesday, December 03, 2008
I wake up and my "premium" channels, along with most channels above 80-something, aren't working. Nothing but a black screen. I call tech support, and receive a very polite woman with an Indian accent (I believe Ive just been outsourced). Tech support cant help me and schedule a service call for Monday, December 08, 2008 between 11am-2pm. I just love how I have to stop everything, in the middle of the day, and sit at home awaiting a tech to arrive.
Saturday, December 06, 2008
Nothing has changed, everything is still crap. I go out, return around 8pm, and everything is working. Cool. It fixed itself.... what does Comcast needs techs for?! What do you have to say now Bill Slowsky?!
Sunday, December 07, 2008
Everything is still working. Its a Miracle. About 7:30 pm I receive a tech call inquiring about the status of my problem. My first mistake, I actually tell the truth. He cancels my appointment. He also explains he is the "next step up" from regular tech support, made some changes to the settings of my account, and this problem shouldnt reoccur.
Monday, December 08, 2008
Awake around 0730 hrs. My Internet is down. I call tech support first thing in the morning, and an automated message advises me there is a problem in my area, and there is no need to talk to support, as they're aware of the problem and are diligently working on repairs. Ok...
I go on about my day and return home in the evening. When I return home, not only is my Internet out, but once again my "premium" channels aren't working. I shouldn't be surprised.
I make the call, first speaking with Internet tech support. I'm advised most people in my area have had their Internet service re-established, and mine should return within a few hours. I'm then transferred to cable television tech support. I go through the whole song and dance.. turn everything off, unplug it, they send out the special magical signal, and everything should be fine. Its not. I'm told the signal could still be downloading to my cable box, and everything should be up in "35 minutes". We shall see about this.
I then ask to be transferred to the billing department. I explain that I shouldn't be paying for a service which they're unable to provide, they discount my bill $25 for the past week. I ask if I should call back in a few days if everything still isn't working for further discounts, and Billing Expert is quite sure everything will work itself out...
Tuesday, December 9, 2008 0730 hrs
No change. Channels still aren't working, still no Internet. I'm going out for the day, if its still out when I get home, Ill call.... again.
I wake up and my "premium" channels, along with most channels above 80-something, aren't working. Nothing but a black screen. I call tech support, and receive a very polite woman with an Indian accent (I believe Ive just been outsourced). Tech support cant help me and schedule a service call for Monday, December 08, 2008 between 11am-2pm. I just love how I have to stop everything, in the middle of the day, and sit at home awaiting a tech to arrive.
Saturday, December 06, 2008
Nothing has changed, everything is still crap. I go out, return around 8pm, and everything is working. Cool. It fixed itself.... what does Comcast needs techs for?! What do you have to say now Bill Slowsky?!
Sunday, December 07, 2008
Everything is still working. Its a Miracle. About 7:30 pm I receive a tech call inquiring about the status of my problem. My first mistake, I actually tell the truth. He cancels my appointment. He also explains he is the "next step up" from regular tech support, made some changes to the settings of my account, and this problem shouldnt reoccur.
Monday, December 08, 2008
Awake around 0730 hrs. My Internet is down. I call tech support first thing in the morning, and an automated message advises me there is a problem in my area, and there is no need to talk to support, as they're aware of the problem and are diligently working on repairs. Ok...
I go on about my day and return home in the evening. When I return home, not only is my Internet out, but once again my "premium" channels aren't working. I shouldn't be surprised.
I make the call, first speaking with Internet tech support. I'm advised most people in my area have had their Internet service re-established, and mine should return within a few hours. I'm then transferred to cable television tech support. I go through the whole song and dance.. turn everything off, unplug it, they send out the special magical signal, and everything should be fine. Its not. I'm told the signal could still be downloading to my cable box, and everything should be up in "35 minutes". We shall see about this.
I then ask to be transferred to the billing department. I explain that I shouldn't be paying for a service which they're unable to provide, they discount my bill $25 for the past week. I ask if I should call back in a few days if everything still isn't working for further discounts, and Billing Expert is quite sure everything will work itself out...
Tuesday, December 9, 2008 0730 hrs
No change. Channels still aren't working, still no Internet. I'm going out for the day, if its still out when I get home, Ill call.... again.
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